We’ve compiled answers to some of the most common questions about our services, facilities, and the care we provide. Whether you’re curious about our care options, daily routines, or how to make an enquiry, you should find the answer here. If you have any further questions or need additional assistance, our friendly team is always here to help and provide the support you need.
Yes, we encourage family involvement in care planning and welcome regular communication and visits to support residents’ emotional wellbeing.
Absolutely, Hillside Lodge has dedicated staff on duty around the clock to provide support and ensure resident safety at all times.
Our team encourages residents to maintain as much independence as possible while offering assistance when needed, focusing on wellbeing and confidence-building activities.
Care plans are created collaboratively with residents, families, and healthcare professionals and are reviewed as needs change, monthly in-house or formally every 6 months to ensure they continue to meet changing needs.
Hillside Lodge provides residential care, nursing care, dementia care, respite care, and palliative care, all tailored to meet individual needs with personalised care plans.
Yes, a full programme of arts & crafts, games, recreational activities, and regular entertainment events is provided by our 3 activities staff to promote engagement and wellbeing.
Residents enjoy nutritious, varied meals prepared on-site by our chefs, with menus catering to individual tastes and dietary requirements.
We offer spacious, single-occupancy rooms with an en-suite toilet and sink, all designed for comfort and accessibility.
Yes, we have a car park available for visitors to use when they come to see their loved ones.
Our private gardens feature level pathways and seating areas designed for residents of all mobility levels to safely enjoy the outdoors.
Yes, residents have access to an in-house hair salon offering a range of hairdressing services in a comfortable setting. We have a hairdresser who comes to visit every Wednesday, but if a resident has a much-loved current hairdresser, they are also welcome to use our facilities to provide their service. This is available for everybody and is charged on top of our weekly fee.
Yes, there are several lounges, dining rooms, activity spaces, and private gardens with a summer house for residents to relax and interact.
While we do not provide financial advice, our team can guide families to relevant resources for financial planning. For any questions please get in touch.
Yes, short-term respite care stays are available from a minimum of 2 weeks with pricing based on the duration and level of care needed, offering flexible support for families. Please get in touch to arrange respite care, or our friendly team are more than happy to answer any questions you may have.
We accept various payment methods including bank transfer and standing orders; details will be provided during the admission process.
Yes, we work with Local Authorities to accept funded nursing placements when appropriate and assist families through the assessment process.
Most services and activities are included in the care fee; however, certain optional extras like external outings or special treatments may incur additional costs.
Care costs depend on the type and level of care required and the accommodation chosen. We provide transparent pricing and detailed explanations before admission.
Visitors are welcome to join residents for meals with prior notice; arrangements can be made to accommodate dining preferences. Contact us if you would like to discuss visiting a relative during a mealtime.
Yes, there is parking on-site for visitors to Hillside Lodge to make visits convenient and comfortable.
We maintain regular communication with families through updates, meetings, and open invitations to discuss care and social progress.
After an initial enquiry, we conduct an assessment to understand care needs and discuss with families to plan the best admission date and transition. If you would like to enquire about a room for yourself or a loved one, please don’t hesitate to contact us.
We understand the importance of continuing to see your much-loved pets. Well-behaved pets may be allowed to visit residents with prior agreement to ensure safety and comfort for all residents. Please feel free to contact us if you have any questions regarding pets at the Hillside Lodge.
We don’t have visiting hours for the loved ones of our residents. We encourage them to visit as little or often as they like, but ask that they avoid protected mealtimes and nighttime.
Yes. Our team understand the importance of maintaining existing relationships, so we encourage family and friends to take residents out for the day.
Please contact our reception to schedule a personalised tour and meet the team; we welcome visits to help you explore our facilities and services.
Life at Hillside Lodge Care Home is enriched with warmth, companionship, and a vibrant sense of community. Our residents enjoy a fulfilling lifestyle with access to a variety of engaging activities, social events, and beautifully designed spaces, including landscaped gardens, a cosy café, and a relaxing hair salon. We believe in promoting independence while providing the right level of support, ensuring that everyone feels comfortable and empowered to live life to the fullest. Whether taking part in group activities, enjoying quiet moment in our peaceful surroundings, or spending time with loved one, every day at Hillside Lodge is filled with opportunities for joy and connection.
