We’ve compiled answers to some of the most common questions about our services, facilities, and the care we provide. Whether you’re curious about our care options, daily routines, or how to make an enquiry, you should find the answer here. If you have any further questions or need additional assistance, our friendly team is always here to help and provide the support you need.
Yes, we encourage family involvement in care planning and welcome regular communication and visits to support residents’ emotional wellbeing.
Absolutely, Hillside Lodge has dedicated staff on duty around the clock to provide support and ensure resident safety at all times.
Our team encourages residents to maintain as much independence as possible while offering assistance when needed, focusing on wellbeing and confidence-building activities.
Yes, our staff receive specialist dementia care training to provide compassionate support tailored to the unique challenges of dementia.
Care plans are created collaboratively with residents, families, and healthcare professionals and are regularly reviewed to ensure they continue to meet changing needs.
Hillside Lodge provides residential care, nursing care, dementia care, respite care, and palliative care, all tailored to meet individual needs with personalised care plans.
Yes, a full programme of arts & crafts, games, recreational activities, and regular entertainment events is available to promote engagement and wellbeing.
Residents enjoy nutritious, varied meals prepared on-site by our chefs, with menus catering to individual tastes and dietary requirements.
Our private gardens feature level, wide pathways and seating areas designed for residents of all mobility levels to safely enjoy the outdoors.
Yes, residents have access to an in-house hair salon offering a range of hairdressing services in a comfortable setting.
Yes, there are several lounges, dining rooms, activity spaces, and beautiful private gardens for residents to relax and interact.
We offer spacious, single-occupancy rooms with en-suite bathrooms, all designed for comfort, accessibility, and personalised decoration.
While we do not provide financial advice, our team can guide families to relevant resources for financial planning.
Yes, short-term respite stays are available with pricing based on the duration and level of care needed, offering flexible support for families.
We accept various payment methods including bank transfer and standing orders; details will be provided during the admission process.
Yes, we work with Local Authorities to accept funded placements when appropriate and assist families through the assessment process.
Most services and activities are included in the care fee; however, certain optional extras like external outings or special treatments may incur additional costs.
Care costs depend on the type and level of care required and the accommodation chosen. We provide transparent pricing and detailed explanations before admission.
Visitors are welcome to join residents for meals with prior notice; arrangements can be made to accommodate dining preferences.
Yes, there is parking on-site for visitors to Hillside Lodge to make visits convenient and comfortable.
We maintain regular communication with families through updates, meetings, and open invitations to discuss care and social progress.
After an initial enquiry, we conduct an assessment to understand care needs and discuss with families to plan the best admission date and transition.
We understand the importance of pets; pets may be allowed with prior agreement to ensure safety and comfort for all residents.
Please contact our reception to schedule a personalised tour and meet the team; we welcome visits to help you explore our facilities and services.
Life at Hillside Lodge Care Home is enriched with warmth, companionship, and a vibrant sense of community. Our residents enjoy a fulfilling lifestyle with access to a variety of engaging activities, social events, and beautifully designed spaces, including landscaped gardens, a cosy café, and a relaxing hair salon. We believe in promoting independence while providing the right level of support, ensuring that everyone feels comfortable and empowered to live life to the fullest. Whether taking part in group activities, enjoying quiet moment in our peaceful surroundings, or spending time with loved one, every day at Hillside Lodge is filled with opportunities for joy and connection.
